Terms & Conditions
INNER COMPASS
Terms and Conditions
These Terms and Conditions apply to the Inner Compass Foundation, through either entry point (Find Your Bearing or Break the Ceiling), delivered by Creative Muscle Ltd, a company registered in England and Wales (company number 15303871) (“Creative Muscle”, “we”, “us”, “our”). By booking and paying, you (“the Client”, “you”) confirm that you have read, understood, and accept these Terms and Conditions in full.
1. The Service
Find Your Bearing and Break the Ceiling each include: a 30-minute intake conversation, a calibration questionnaire completed in advance, a personalised calibration output prepared from your responses and delivered before your session, a 60-minute calibration session with your Guide, your Compass Card, and a 30-day follow-up conversation (30 minutes).
2. Booking & Payment
The Foundation fee is £1,095, paid in full at booking through TidyCal, with payments processed by Stripe. If you would like to talk about spreading the cost, please get in touch before booking.
3. Cancellation & Rescheduling
If you are booking as an individual, you can cancel within 14 days of booking for a full refund, as long as your intake call has not yet taken place. If you ask for your intake call to happen within those 14 days and then cancel, we will refund the fee minus a fair amount for the part of the service already delivered. To cancel, email privacy@creativemuscle.co.uk. Refunds are made within 14 days to your original payment method.
After the 14-day period, you can reschedule any session with at least 48 hours’ notice at no charge. Sessions cancelled with less than 48 hours’ notice, or missed, are not refunded. If you cancel the engagement before your questionnaire is completed, you will be refunded the fee minus a £40 administration fee. Once your questionnaire is completed and your calibration output has been prepared, the fee is non-refundable.
4. Recording & Data Processing
Your calibration session may be recorded for transcription and note-taking purposes, to support the accuracy of your calibration output. Recordings are stored securely and are not shared outside Creative Muscle Ltd, other than with the trusted third-party providers listed in Section 5. By proceeding with your booking, you consent to this recording.
5. How We Use Your Information
We collect the information you provide when booking and completing your calibration questionnaire, including your responses to reflective questions, in order to prepare your personalised calibration output and deliver your session. Creative Muscle Ltd is the data controller for this information, in line with UK GDPR and the Data Protection Act 2018.
We use the following trusted platforms to deliver this service:
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TidyCal: booking
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Stripe: payment
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Tally: your questionnaire
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Dubsado: client records
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Zapier: moving information securely between these systems
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Notion: preparing for your sessions
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Google Workspace: email, plus session recording and transcription in Google Meet
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Littlebird: secondary session recording
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MailerLite: sending session materials
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Claude by Anthropic: an AI tool used to help prepare your calibration output from your questionnaire. Every output is reviewed by your Guide, and no decisions are made about you automatically.
These providers process your data on our behalf, under their own security and privacy terms. Some of them are based in the US. Where your data leaves the UK, it is protected by approved safeguards such as the UK-US data bridge or standard contractual clauses.
If you choose to share information about your health, including your mental health, we treat this as special category data under UK GDPR and will only use it with your explicit consent, which you give at booking. You are never required to share it, and you can withdraw that consent at any time.
We keep your session records, questionnaire and recordings for 24 months after your last session, so that if you return we can pick up where we left off, and then delete them. Payment records are kept for six years, as tax law requires.
You have the right to request access to, correction of, or deletion of your personal data at any time, and the right to complain to the Information Commissioner’s Office (ico.org.uk). To exercise these rights, contact privacy@creativemuscle.co.uk
6. Confidentiality
What you share in your questionnaire and session is treated as confidential. We will not disclose it to third parties without your consent, except where anonymised and identity-removed examples are used for the Guide’s own training or consultation purposes, or where disclosure is required by law, including where there is a risk of serious harm to you or another person.
7. Not a Substitute for Professional Care
This service does not involve the diagnosis or treatment of any mental health condition, and is not a substitute for counselling, psychotherapy, medical care, or financial, legal, or other professional advice. You remain responsible for seeking independent professional advice where needed, and for decisions you make in connection with this work.
8. Intellectual Property
The Inner Compass methodology, your calibration output, the Compass Card, and all related frameworks and materials remain the intellectual property of Creative Muscle Ltd. They are provided for your personal use and may not be reproduced, distributed, or used commercially without our prior written consent.
9. Liability
We deliver this service with reasonable skill and care. To the fullest extent permitted by law, our liability in connection with this engagement is limited to the fees you paid for it. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.
10. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of your booking applies to your engagement.
11. Governing Law
These Terms are governed by the laws of England and Wales. If you are a consumer habitually resident outside England and Wales, this clause does not remove any protection you are entitled to under the mandatory consumer protection laws of the country in which you are resident.
12. Contact
Creative Muscle Ltd
Otford, Kent, UK
By proceeding with your booking and ticking the acceptance box at checkout, you confirm you have read and agree to these Terms and Conditions.
